Privacy policy.

Privacy is our job; therefore, we will protect your privacy in our own processing. This policy describes the data that we will maintain about you, what we will do with it and why, and how we will protect it. It also describes your rights and how to exercise them.

What information do we collect and process about you, what do we do with it and why?

Cookies

Cookies are small data files which are transferred and stored on your computer or device by a website you visit, and which may be used for different purposes. Currently, we don’t use cookies which is why we do not have a cookie notice. Most browsers will automatically accept a cookie, but it is possible to set your browser to notify you prior to it being set, at which point you can accept or reject it.

We use a third party called Squarespace to run this site. I’ve disabled certain tools they offer their customers, such as the activity log (so that I don’t collect or see visitors’ IP addresses or other personal information) and the ability to place analytics cookies. That said, Squarespace still places necessary cookies on visitor devices to allow them to navigate and use key features on this site. If you don’t know what cookies are or want more information on these necessary cookies, check out Squarespace’s detailed page here.

I also use a third party called Calendly for consultation scheduling and payment. When you book a consult, you’ll be redirected to a web page administered by Calendly and you’ll be asked to provide your name, email address, ,and phone number. I’ll have access to your personal information that Calendly collects on my behalf, but I only use it to contact you for consultations or to send you news and marketing communications if you opt-in to receive them. For more information on Calendly’s privacy practices when it comes to your personal information, refer to their “GDPR Policy” here.

If you’d like to unsubscribe from any communications you receive from me, you may do so using the “unsubscribe” button located in the footer of my marketing emails. Some of my communications are transactional in nature (e.g., receipts, invoices) - if you’d like to unsubscribe from all of my emails, including transactional emails, please let me know. If you have any questions, concerns or complaints about their privacy policy or their data collection and processing practices, you may contact them directly. 

When you contact us

If you get in touch with us – whether that is by phone, email, or in person – you may provide us with personal information. For example, if you use our contact form, we ask for your name and email address. Only information that is needed to deal with your inquiry will be shared internally or with selected third parties. We will use the information you provide to deal with your inquiry and for no other purpose.

We justify this processing on the basis of your consent. We will keep this information for no longer than six months from the last interaction with you.

For marketing purposes

We do research to identify potential customers. We do not sell to consumers; our interest is in marketing to your business or organization. Where we obtain personal details as part of this research, these are limited to your name and email address. If we obtain these details through research we will make contact with you within one month of data collection to inform you that we have the data and to ask you to confirm that you are the correct representative of your business or organization to receive our marketing material. You may opt out of receiving marketing communications or provide alternative contact details at that time or at any time thereafter. Please note that if you provide alternative contact details we will in turn make contact for the same purpose with the person you nominate. If you opt out, we may continue to send marketing information to your business or organization but will not address it to you nor use any personal contact details in doing so.

Any emails we send you will include an option to opt out of future marketing communication. You can also opt out by emailing us or phoning us using our contact details below.

When sending invitations to events we will do some profiling of you to select events that we think will be relevant to you. This profiling will use data you have provided directly to us, data we have gathered from the public domain limited to the location of your office, your business or organizational role and the nature of your business or organization, and data we gather from your behavior in opening emails, accepting invitations and attending events. You can opt out of this profiling at any time – just contact us and ask either never to be invited or always to be invited.

We justify this processing on the basis of our legitimate interest in marketing our products and services to you. We retain personal data used for marketing for no longer than 18 months from the date of your last interaction with us.

For in-person events we will ask you to provide information about allergies, dietary preference and access requirements. This is a special category data which is subject to additional controls and safeguards. We collect this information on the basis of your consent and process it in order to ensure your safety and comfort at our events. Where we are using external service providers to enable an event we will share only anonymous information with them. Internal access to identifiable special category information is strictly limited to those directly involved in organizing the event and all such information is securely deleted as soon as the event has been completed. You are not under any obligation to provide this information but we can only ensure that your needs are accommodated if you do.

When you interact with us on social media

We use Instagram and LinkedIn to raise awareness of our brand, promote our activities and events and contact potential customers. When you comment on our posts or send us a private message you may provide us with your personal data. We will only use the personal data you provide us to communicate with you and for no other purpose. We may also obtain information from the social media platforms about how you interact and engage with our posts and pages on their platform. We process your personal data on the basis of our legitimate interest in promoting our business, increasing audience engagement on social media, and responding to your comments and queries. 

We are not responsible for the privacy practices of social media platforms. If you wish to obtain more information about how LinkedIn and Instagram collect and manage your personal data, please visit the privacy notices on their websites. 

When you register for our webinars

We currently use Zoom to host our webinars. The privacy notice for our webinars can be found at https://explore.zoom.us/en/privacy.

Who else will see your information?

We will never sell your data nor provide access to it to any third parties for marketing purposes. We will share your data with our subcontractors because, like many businesses, we don’t do everything ourselves. When we have someone else help us handle an aspect of our business, we will pass them some of your data so that they can do their work. We will only ever give them the minimum information that they need and it will always remain under our control. This means that they can only do with your data what we tell them to, and can’t keep it once they no longer need it or pass it on to anyone else.

Where legally required to do so we will share your information with other third parties such as our insurers or government agencies and regulators.

How do we look after your data?

We have strict contracts with anyone with whom we share information to ensure they take appropriate care of your data, in line with ISO27001. We will always obey both the letter and the spirit of the data protection laws that apply to us.

What are your rights?

You have the right to request a copy of all the information we hold about you and to ask us to correct any inaccurate personal information concerning you. We may in some circumstances need to check that what you have told us is accurate and require a form of identification.

You have the right to ask us to delete your information, to stop processing it or to restrict our processing of it. However, we may not be able to do so immediately if we have a lawful reason or a legal or contractual obligation to retain the information or continue the processing. We will notify you if this is the case.

Where you have given consent, you have the right to withdraw it at any time.

To exercise any of these rights, just let me know.

I last modified this policy on September 1, 2023. If I make any changes to the way I collect and process personal information through this site, I’ll update this policy.